My goodnesss this assignment wow!!.....it took the air out of me!..Anywhere here it goes, any constructive criticism is welcome ;)
Thank you for taking the time to write to us concerning your website. We are in the process of finishing setting up most of the university websites after the unforeseen crash of the hardware-server last week.
After carefully investigating the situation with your website, I am sorry to inform you that because of the previous server failure, your website did not back-up in our system. It was discovered that the automatic back-up feature was not enabled and therefore the content in your website cannot be restored.
However, we are providing you with a website that is secure and has an updated backup feature, that you may start using immediately.
If there is anything else any of the team members or I can do for you, please let us know.
IT Support Technician